Refund policy

Refund & Return Policy — Khalifa Attar & Perfumes

Last updated: [insert date]

At Khalifa Attar & Perfumes, we want you to love your purchase. Please read our return and refund policy carefully, as fragrance products have some natural limitations on returns due to their personal-use nature.

1. Eligibility for Returns

Due to hygiene and safety reasons, opened, used, or tampered products are not eligible for return or exchange, unless the product received is defective, damaged, or incorrect.

Unopened and unused products may be returned within 14 days of delivery, provided:

The product is in its original packaging with seal intact
Proof of purchase (order number/invoice) is provided
The product is not part of a final-sale or clearance item [if applicable]

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery at Khalifaattarperfumes@gmail.com with:

Your order number
Clear photos/video of the product and packaging as received

Once verified, we will offer a [replacement / refund / store credit] at no additional cost to you.

3. How to Initiate a Return

To request a return, email us at Khalifaattarperfumes@gmail.com with your order number and reason for return. Once approved, we will share instructions for sending the item back. Items returned without prior approval may not be accepted.

4. Return Shipping Costs

[Choose what applies:]

For defective/incorrect items: we cover return shipping costs.
For eligible unopened-product returns not due to our error: return shipping is the customer's responsibility, unless otherwise stated.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 3 business days. Please note your bank/payment provider may take additional time to reflect the refund.

6. Exchanges

We currently [offer / do not offer] direct exchanges. If you'd like a different product, please initiate a return for the original item and place a new order.

7. Non-Returnable Items

The following are not eligible for return or refund:

Opened or used attar/perfume bottles
Gift-with-purchase items
Sale or clearance items [if applicable]
Products damaged due to misuse after delivery

8. Order Cancellations

Orders can be cancelled free of charge only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will need to follow the return process above upon delivery.