At Khalifa Attar & Perfumes, your satisfaction matters to us. We want you to love your fragrance — and if something isn't right, we're here to help.
1. Didn't Like the Fragrance?
If you're not happy with your attar, we accept returns under the following conditions:
- Request must be raised within 3 days of receiving your order.
- The bottle must be at least 90% full (i.e. barely used) — we're happy to accept a genuine "didn't suit me" return, but a mostly-used bottle cannot be accepted back for hygiene and quality reasons.
- Original packaging, box, and seal (where applicable) must be intact.
- Contact us with your order number and reason for return before shipping anything back — we'll guide you through the process.
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
Return shipping charges for a "didn't like it" return are borne by the customer.
2. Received a Defective or Damaged Product?
If your order arrives damaged, leaking, or with a manufacturing defect, we will replace or exchange it at no extra cost to you.
- Contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
- Once verified, we will arrange a free replacement or full refund — your choice.
- We cover all shipping costs for defective or wrongly shipped items.
3. What Cannot Be Returned
- Products used beyond 10% of the bottle (except in the case of a genuine defect).
- Products without original packaging or with a broken/missing seal (except defective items).
- Discovery testers, sample sizes, and items purchased during clearance/final-sale promotions, unless defective.
4. How to Request a Return, Refund, or Exchange
Reach out to us with your order number and a short description of the issue:
- WhatsApp: [add your WhatsApp number here]
- Email: [add your support email here]
Our team typically responds within 24 hours and will share the next steps, including the return address if applicable.
5. Refund Timelines
- Once your return is received and inspected, we'll notify you of the approval status.
- Approved refunds are processed within 5-7 business days to your original payment method.
- Bank/payment provider processing times may add a few extra days beyond our control.
Have questions about a specific order? Contact our support team — we're happy to help make it right.